Phase 1

3 Interfaces

Three Interfaces :

1. Maybank2u

 

download (1)

2. CimbClicks

download (2)

 

3. BankIslamIB

download

Characteristics of the Hypothetical User

Hypothetical users are at young adulthood stage until late adult (18-60 years).

Task

Transfer RM50.00 to third party account using online banking.

Norman’s Interaction Diagram

Norman’s Interaction Diagram for Maybank2u

Screenshot_2

Norman’s Interaction Diagram for CimbClicks

 

Norman’s Interaction Diagram for BankIslam

Capture